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Assisted Purchase

If you have any trouble ordering online we can shop on your behalf. The funds will be deducted from your Shipito account, and we will purchase the products. Sales tax and shipping fees are determined by the retailer (if applicable). Pricing for this service is listed below:

  • Service Fee: $8.50 USD per 10 items (from the same retailer)
  • Processing Fee (4.3% of order total)
  • Commission Fee (8% of order total)

Learn more about our Assisted Purchase program.


Unfortunately, no. If you would like to order from different retailers, please place separate assisted purchase requests.
To place an assisted purchase order, please have the URLs of the items you want to buy ready. On your account go to the "Assisted Purchase" section and click "New Assisted Purchase." Fill in the required information to proceed with placing the order.
If any item in your order is not available, we will purchase what is available. 50% of your order must be available, otherwise the assisted purchase request will be canceled and you will be notified by email.
Usually between 2-5 days, depending on the day the request is submitted and the volume of requests.
Returns depend on the retailer's return policy for the items purchased. You are responsible for all fees associated with a return.

Consolidation

Step 1:
Select "Packages In Warehouse" followed by "Ready To Ship" below that.
This page shows all the packages entered in your account.


**************************************IMPORTANT NOTICE**********************************************
Please remember to fill out a customs declaration for every package you want to consolidate. We cannot merge or mail out packages without this information.
***********************************************************************************************************

Step 2
Once you're there, you'll see you're packages ready to ship as well as this banner. Simply click "Select Packages" to choose the ones you want to consolidate (COMBINE)


Step 3
You will be taken to this page (as shown below). Simply follow the steps.
Yes, there is a consolidation fee for each package you choose to consolidate. Our Premium members have access to use our consolidation service. If you are a Standard member interested in trying a consolidation, you can upgrade to Premium for a month to try out this service
Shipping rates for a consolidated package cannot be determined until the consolidation has been completed. Shipping rates and available carriers are based on the dimensions and weight of the package. This information will be updated in your account once the consolidation has been completed and a new package ID assigned. You can get an estimate from our shipping calculator.
Consolidation is a process where we take smaller packages and put them together into one bigger box. Please allow up to 1-2 business days for all consolidation requests to be processed.

1. CHOOSE A CONSOLIDATION OPTION

  • Keep the outside box
  • Keep retail packaging
  • Keep the product only


  • 2. CHOOSE YOUR BOXING OPTION

    Standard Box Size: (This is set by default)
    Your items will be packed in the smallest standard box, the box will be cut down if there is extra space and packing materials will be added to secure your items with the tightest fit. Packages which don't fit in the full consolidated box, can be selected to either be A) consolidated in another box or B) returned back to your mailbox

    Custom Box Size
    If you are shipping items which require a custom-made box, there will be a $5 USD surcharge to create a custom size box for your item. Items like guitars and golf clubs are examples of items which will need custom boxes. We do this to protect your items and comply with shipping regulations.

  • We don't recommend consolidating packages bigger than 26”x13”x13”. Larger packages have an increased risk of damage during shipping.


  • 3. CHOOSE ADDITIONAL SERVICES (If You Need It)

    We provide additional options to be added to your consolidated (combined) package/s

  • Express consolidation processing $5.00 USD
  • Remove Invoice $1.00 USD
  • Remove Price Tags $1.00 USD
  • Extra Bubble Wrap $2.00 USD
  • Other Request $5.00 USD


  • 4. THAT'S IT! YOU ARE DONE :)
  • Once we consolidate, we measure the new package and weigh it again. We also take a photo of all the items being consolidated in order to ensure greater accuracy. If you would like more photos, please use the “Additional Services” as shown above.

  • Other Service Related Questions

    If your special request was done incorrectly, please submit a support ticket through your Shipito account and our staff will resolve the issue.
    Our goal is to complete express processing requests within 4-6 hours from the time of the request and is dependent upon operational hours and volume of shipments. If you would like express mailout, be sure to select this as well, this is a different option from express processing.
    Yes, we can re-pack your package into a smaller box. In your account go to "Add Additional Services" then select "Other Instructions". Use the "Other Instructions" field to type in this specific request: "Fit my box to the smallest possible size that fits the contents". The fee is $5 USD.
    IMPORTANT NOTE:
  • MPS is ONLY available to those with a premier account
  • You must have customs declaration complete for each package.

  • If you have more than one package going to the same delivery address, you can save a lot of money by using our Multiple Piece Shipment (MPS) service. Through this service, you can ship multiple packages out at once, without combining them. This service is only available for Premium users, and will be available for DHL, and FedEx shipping methods.

    To enter an MPS Request, follow the instructions shown on the image below.

    Why take photos?
    To double check that correct items were received and forwarded by Shipito. Please read a more detailed explanation below.

    How long does it take?
    1-2 days to process
    (Monday-Friday in the United States, excluding U.S. Holidays).

    How do I do it?
    1. Login to your account
    2. Select "Packages in Warehouse"
    3. Select "ADD ADDITIONAL SERVICES" by the package you want photos taken off.

    We offer two options when it comes to photos:

    One photo request
    Shipito will open your package and take one photo of the contents. This is the least expensive request which gives you an idea of what items are included in your package. Do not expect a detailed shot. Typically, it is one photo showing all items contained in the package spread out on a table.

    If the content of package does not fit in the area of 36x36 inches, we will automatically charge for a multiple photo request.

    Multiple photo request
    This request gives you close up and detailed photos of the items in the package. We will also take a photo of the invoice or packing list (if enclosed). Also, photos of labels on clothes and other items so you can verify that the correct sizes were shipped. This also includes model numbers for electronics and the IMEI number for iPhones.

    We take photos based on our best judgment. If you have a specific requirement, please use OTHER INSTRUCTION ($5) and explain how you would like the photo to be taken in detail. We will not break factory seals and take pictures of the product box in One or Multiple photo request. If you wish us to inspect the product and take more detailed photos, please use OTHER INSTRUCTION.