1. Login to your account
2. Find your package that's in question and select the options on the right of it (as shown below).
A form will pop-up (as shown below). On the form you'll be able to select from 3 different package related issues you may have occurred. Please be sure to follow the instructions given to you on the form after making your selection.
4. Processing The Claim
When the claim is entered in the system, it will appear in your account. We will notify you once we have further information. You can see updates about any open issues and claims in your Shipito account.
This process can take from several weeks to months depending on the carrier and when they get back to us.
NOTE: claims are only available through shipping methods with international tracking numbers (FedEx, USPS Express Mail, USPS Priority Mail).