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What is dimensional (DIM) weight?
What is the weight and size limit for my package?
How long can I store my package in the warehouse?

Yes, you or a designated person (friend/family member) can pickup packages locally at all our warehouses. Please set the shipping method for your package as "Local Pickup." Ensure that your customs declaration form is complete and that there are sufficient funds in your account to cover processing or any other fees. You must bring a valid photo ID to pick up your package.

Hours for Local Pickup:

  • Hawthorne: Monday-Friday 10am-3pm PDT
  • Tualatin: Monday-Friday 10am-3pm PDT

My package states "Delivered to the warehouse," but is not in my account. Where is my package?
What happens if I forgot my suite number when ordering with my U.S. address online?
My carrier stated that they were not able to deliver my package. What happened?
Will you notify me after my package arrives to your warehouse?
What do I do after my package is received into the warehouse?
Are there any restrictions on items I can send through Shipito?
The retailer sent me multiple packages even though I only placed one order. Will you charge me for each package separately?