支払
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支払

弊社が提供する支払方法は、お客様の在住地により異なります。弊社でご利用いただける支払方法は以下の通りです:

クレジットカード
PayPal
Bitcoin
銀行電信送金
QiWi (ロシアのみ)

引取の場合であっても、弊社では現金でのお支払いを一切ご利用いただけません
手配時間は支払方法により異なります。ほとんどの場合、クレジットカード、Paypal、Bitcoinでの支払は、即時手配されます。しかし、場合によっては15分または2~3時間かかります。電信送金のアカウント反映までには5~7日間かかります。

Shipitoアカウントに支払が反映されるまで通常は24時間の猶予を頂いておりますが、ほとんどの支払は数分で反映されます。2~3時間たってもアカウントに支払が反映されない場合には、以下の情報を添えてサポートチケットを提出してください:

  • Paypal - 支払番号(トランザクションID番号)をお知らせください。
  • クレジットカード - ご利用いただいたカード番号について最初の6桁および末尾4桁をお知らせください。お客様情報の安全を考慮し、全カード番号を送信するのはお控えください。
  • Bitcoin - Shipito注文番号を添えて、支払日および米ドルでの支払金額をお知らせください。
  • 電信送金 - 電信送金票(レシート)または、送金者名、米ドルでの支払金額、送金日をお知らせください。
  • その他の支払方法 - サポートチケットを提出してください。

クレジットカードの支払が反映しないのは、なぜですか?
アカウントに入金できないのですが、なぜですか?
There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
いいえ、荷物が到着する前に入金しておく必要はありません。荷物が到着し、出荷の準備が整い次第、入金いただけます。